Customer Services
ICP recognizes the importance of being flexible for each facility while supporting their corporate structure. We do not attempt to be the largest provider of pharmacy services in our industry, but we do strive to be the best.
Our customer service representatives are facility advocates. Our
in-house representatives are available to respond to questions and concerns. Our field representatives visit frequently to promote quality assurance and identify client issues that drive operational approaches to assure continuous quality improvement.
We support facility sponsored employee and resident events.
Consultant Connection
The Consultant Connection newsletter is published 10 times a year. Industry updates and regulations are provided via the Consultant Connection, special notices, and our pharmacy consultants.
Our Painless Transition Promise
When you choose ICP as your pharmacy provider, our staff is ready to assist in making a worry-free switch. We make the transition process “painless” by shifting our transition team into high gear. The team consists of customer service representatives, pharmacists, nurses, technicians and consulting specialists. They work intensively prior to the changeover to provide a painless transition covering all aspects of your caregiving from front end to back. This includes a thorough audit of your patients’ needs and processes, ensuring there is no disruption of service to the individuals in your care.
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